We're a small team and we read every message. Here's how to reach us — and answers to the things people ask most.
Best for questions, bug reports and feature ideas. We reply within one business day.
tomazovsenjak7@gmail.com →If something looks wrong with your UV reading, routine or subscription — let us know with a screenshot.
tomazovsenjak7@gmail.com →Questions about how we handle your data, or want to delete it? Read our policy or reach out.
tomazovsenjak7@gmail.com →If you don't see your question, just email us.
Subscriptions are managed through Apple. On your iPhone, open Settings → [your name] → Subscriptions, tap SunTan, then Cancel Subscription. You'll keep access until the end of the current period.
Refund requests for App Store purchases are handled by Apple. Use Apple's Report a Problem page to request one. If you have an EU statutory right of withdrawal, you can exercise it through Apple at the point of purchase.
In the app, open Settings → Subscription → Restore Purchases. Make sure you're signed in with the same Apple ID you used to buy SunTan Pro.
UV data comes from public weather services and can drift in some regions. Pull down on the home screen to force a refresh. If it still looks off, email us with your city and a screenshot.
Partially — you can still use timers and routines, but UV forecasts require at least approximate location. We never store your precise location on our servers.
Yes. Open Settings → Integrations → Apple Health and enable the categories you want to sync (UV exposure time, vitamin D estimates). You can revoke access any time in iOS Settings.
Open Settings → Privacy → Reset all data in the app. Most data lives only on your device, so deleting the app removes it. To delete data we hold (e.g. support emails), write to tomazovsenjak7@gmail.com.
No. SunTan is a wellness tool that helps you plan smarter sun exposure based on public UV data and your skin type. It is not a substitute for sunscreen or for advice from a dermatologist or physician.
iPhone running iOS 17 or later. We're working on iPad and Apple Watch support next.
Drop us a line — we usually reply within one business day.